At Luminaraluxstore , we are committed to delivering your luxury handbags, shoes, and apparel quickly and safely to your doorstep—anywhere in the world. Please read this Shipping Policy carefully before placing your order.

1. Processing Time

• All orders are processed within 2–5 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email once your order has been shipped.

  2. Free Global Shipping

  We are proud to offer free worldwide shipping on all orders. No minimum purchase required. There are no hidden fees or surcharges for international delivery.

  3. Delivery Time Estimates

  After your order has been shipped, estimated delivery times are:

  • Most destinations: 7–15 business days

  • Remote or rural areas: May take 15–20 business days

  Please note: These are estimates only. Actual delivery times may vary due to customs processing, carrier delays, or unforeseen circumstances (e.g., extreme weather, pandemics). We will do our best to keep you updated.

  4. Order Tracking

  Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package’s journey on the carrier’s website. Please allow 24–48 hours for tracking information to update after shipment.

  5. Customs, Duties & Taxes

  • International orders may be subject to import duties, customs fees, and value-added taxes (VAT) levied by your country’s customs office.

  • These charges are the buyer’s responsibility. We have no control over these fees and cannot predict what they may be.

  • Customs policies vary widely by country. Please contact your local customs office for more information before placing an order.

  • We will declare the full value of the product on customs forms as required by law. We do not mark items as “gifts” or undervalue products.

    6. Address Accuracy

    You are responsible for providing complete and accurate shipping information at checkout. If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange re-shipment. You may be charged additional shipping fees for re-delivery.

    7. Lost or Delayed Packages

    • If your tracking information shows “delivered” but you have not received your package, please check with neighbors, building management, or your local post office first.

    • If the package is confirmed lost by the carrier, please contact us within 14 days of the estimated delivery date. We will work with the carrier to resolve the issue and, if necessary, offer a replacement or refund.

    • We are not responsible for packages that are lost or stolen after being marked “delivered” by the carrier.

      8. Shipping Restrictions

      Currently, we ship to most countries worldwide. However, there may be restrictions for certain remote regions or countries with strict customs regulations. If we cannot ship to your location, we will notify you within 2 business days and issue a full refund.

      9. Multiple Shipments

      If you order multiple items, they may be shipped separately to ensure faster delivery. You will receive separate tracking numbers for each shipment.

      10. Contact Us

      If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

      • Email: Dorothy19801@outlook.com

      • Response time: Within 24 hours on business days